Privacy Policy

At Pain Free Supplies we are committed to protecting the privacy of our customers. We will not collect your personal information unless you choose to provide it to us voluntarily. Personal information is anything that is unique to you and might include your name, delivery address, credit/debit card number, billing address, email address, telephone number, age and style interests. We will not store or keep any financial information you provide.

 

How We Use Your Information

 

To provide you with the most enhanced experience and to understand your preferences we may request information from you. All obtained information will be collected and protected in accordance with our privacy policy. We use your information in a number of different ways including any of the below:

 

  • To provide products and services to you;

  • To communicate information regarding our products, services, promotions, events and competitions which might interest you;

  • To create orders, transaction records, agreements for the sale of products, accounts, tax invoices or receipts;

  • To gain an understanding of your information to improve or develop our products and services;

  • To carry out administration, marketing, planning, fraud and loss prevention activities, product and service development and quality control.

We may also use your information so that we, our related entities or commercial partners can promote and market products, services and special offers that will be of interest to you.

 

Who We Share Your Information with

 

Pain Free Supplies will never sell or provide any of your personal details to third parties (excluding partners from which you may have entered our site) without your permission. However, in order to provide the best possible service to you, we do share your data with the following categories:

 

  • Companies that do things to get your purchases to you such as payment service providers, warehouses, order packers and delivery companies

  • Payment services approved by you such as Afterpay once chosen at checkout

  • Service providers such as marketing agencies, advertising partners and website hosts

  • Professional analytics tool providers

  • Credit and fraud prevention agencies and law enforcement so that we can prevent fraud

  • Companies approved by you, such as social media sites you choose to link

If reasonably necessary to meet legal requirements, resolve disputes or protect us (or you) from fraud, we may also keep hold of some of your information as required.

 

Type of Information We Collect

 

The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include your name, address, phone and other contact details (e.g. fax, email), date of birth, gender, merchandise information (e.g. purchases, orders), method of payment. Sometimes we will also collect other personal information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products or services. We do not store your credit card details in any way, they are encrypted and transmitted directly by you to our payment processing provider.

 

How We Collect Your Information

 

The personal information we collect is generally supplied directly by you through our website when you; Browse our website; Save an item; Register on our website; Log into our website; Make a purchase from us; Contact our customer support; Click on any of our banners, hyperlinks or plugins; or Interact with us on social media. We may also collect your information in variety of other different ways. For example from third parties including our related entities, businesses or commercial partners and from publicly available sources of information. We also receive and store certain types of information through the use of `Cookies`, when you interact with our website which refers to a text file that our website will send to your browser as an anonymous tag identifying your computer. Cookies help you place an order, remember items in your shopping cart, recognise when you return to our website and analyse your visiting behaviour. You can set your browser to disable cookies however this may cause some parts of our website to disfunction.

 

Advertising and Marketing Messages

 

Pain Free Supplies may send you marketing materials and messages via email, SMS or other channels to keep you updated on what we are up to and to help you see and find relevant products. You will only receive these types of messages if you have opted in. You have the option to stop marketing messages from Pain Free Supplies at any time by adjusting your account settings, unsubscribing or getting in touch with our customer service team. To keep you up to date and help you find relevant products Pain Free Supplies also engages in online advertising. Like many companies, we target branded ads and banners to you when you are on other websites and apps. To do this we utilize a variety of networks and technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

 

The types of advertisements you see will be based on the information you provide to us while interacting with our site (e.g. search history or pages visited) as well as ads you have engaged with previously.

 

Your Rights and How to Make a Complaint about a Breach of Privacy

 

If you would like to access, correct, amend or delete any personal information we have about you, simply contact our Customer Service team.

 

You have the right to request how your information is being used, access the personal information we hold about you, have us correct or change inaccurate personal information we hold about you, request that we delete your data or stop collecting your data and ask us to stop direct marketing messages

 

If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you can contact us by email. For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.

 

Changes to Our Privacy Policy

 

This Privacy Policy forms part of the Terms and Conditions for the use of our website. We may amend this policy and any such changes will be effective immediately upon posting on website. Depending on the nature of the changes we may announce this change to you via email if we have your address.

 

If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the website.